Our cancellation policies are fairly standard for organizations of our size and caliber. When you sign up for a class you are agreeing to these policies. Thus we ask that youinform yourself, so as to prevent any unpleasant surprises.
MORE THAN 7 DAYS BEFORE YOUR CLASS
Full Refund You may cancel and request your money be retuened in full until 7 days before your class. For example, if the class is on a Sunday at 3pm, you must let us know the Sunday before by 3pm.
Rescheduling Option If you sign up for a class and need to change the date for any reason, we offer a one time courtesy rescheduling option for a class of equal value. If you need to change a second time, there is a $15 change fee for the work that goes into moving the information, reconfirming, and attempting to fill your space. This option is good as long as you contact us with at least 7 DAYS NOTICE, but please try to give us as much advance notice as possible.
LESS THAN 7 DAYS BEFORE YOUR CLASS
Half- Credit Option If you need to cancel (for any reason) and you contact us with at least 48 hours notice (but less than 7 days before the class), you are eligible for a half credit of what you paid to use for any future class. Credits must be used within one year of being issued.
LESS THAN 48 HOURS BEFORE YOUR CLASS
No Credits/or Refunds for No Shows or less than 48 hours notice If you sign up for a class & do not call or show up FOR ANY REASON (you got the date/time wrong, car broke down, you are sick, had to work late, etc.) the entire class fee is NON-REFUNDABLE, and no future credit will be given - no exceptions. There is limited space available in each class and many of the classes involve a minimum materials cost and considerable preparation time for the instructors. When a seat is empty that
could have been filled, we feel this is only fair.
Send someone in your place If you cannot show up for any reason and it is too late for credit or refund, you are welcome to send someone else in your place. Please just let us know.
WE CANCEL THE CLASS
If enrollment is below the minimum of 5 students, the teacher has the right to cancel a class 5 days prior to the class. If a class is cancelled, you will be contacted using the phone number and/or e-mail that you gave when signing up, and will receive a full refund or a credit for any future class (your choice).